This policy applies to Statewide Pty Ltd, its' related corporate entities and all present and future employees and agents. We respect your right to privacy and understand how important your personal and sensitive information is to you.
We collect your personal and sensitive information directly from you or, with your permission, from nominated third parties.
To provide our requested products and services to you, we may need to disclose relevant personal and sensitive information to third parties such as:
Cloud computing information is either stored in secure servers in Australia or in advanced countries with equivalent server and data security.
With your written permission, from time-to-time, Statewide may use your personal and sensitive information to provide you with information about special offers and other consumer opportunities. You may opt-in or opt-out of our marketing communication list at any time.
You have a right to access your personal and sensitive information held by us at any time. Some requests may require a written request and permission from a third party such as a finance-provider. If compliance with your request involves multiple files or third parties, at its' discretion, Statewide may charge a fee for this service.
Providing us with personal and sensitive information updates and corrections may be by phone, fax, email or website. There is no fee for updates and corrections.
Statewide may ask you for your name, address, date of birth, employer and payroll number and use them as personal identifiers when you phone us to request private and personal information from your file. We do not use payroll numbers, tax file numbers, bank account numbers or driver licence numbers as account identifiers.
In many circumstances, Statewide conducts its' business without identifying you. For example, we obtain multiple quotes from car dealers and insurers by only providing the car and insurance details that you have provided to us. As the dealers and insurers know that we source many vehicles and insurances in this way every year, each dealer and insurer makes competitive offers. We then communicate the most competitive offer to you. After an offer is accepted by you, the successful dealer and insurer is provided with your personal information so that the required documents can be executed in your name and any necessary communications can occur.
Statewide holds your personal information in paper and electronic records. These records are accessible only to authorised employees in secure locations. Electronic safeguards include user identifications, passwords, firewalls, virus software, disaster recovery systems, encryption and remote storage. After use, paper records are stored in secure remote document storage or destroyed; electronic records are either stored in secure remote facilities or destroyed.
Where a complaint is straightforward Statewide will respond to and resolve the complaint in one (1) Business Day. Where a complaint is not straightforward Statewide will provide a preliminary response to the complainant with in one (1) Business Day and provide a final response and resolve the complaint within twenty (20) Business Days.
If you have a privacy complaint that is not resolved to your satisfaction, you may refer the matter to the Australian Information Commissioner at 1300 363 992.
If you have a credit/financial complaint that is not resolved to your satisfaction, you may refer the matter to the Australian Financial Complaints Authority (AFCA) at 1800 931 678. Statewide is a member of AFCA (Member Number 33947).